Where can I buy Vitamin Friends?
When can I expect my order to arrive?
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Where do you ship?
I haven't received my package. Can I track it?
I need my order fast. Can I get it expedited?
Unfortunately, we cannot expedite orders to our friends in Alaska and Hawaii.
What is your return policy?
If there is an error on our end, a package arrives damaged, or some other situation that we are are responsible for, you can bet that we will take care of it all! Just contact our Customer Service Team.
In the event that you have a return, you should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Please contact our Customer Service Team for all questions and concerns regarding such refunds.