You have questions? We've got answers!
Where can I buy Vitamin Friends?
Well, first off you can get our full line of products right here on our site. But if you would like to pick them up immediately, we have over 15 retailers carrying our products. And if you don’t see what you need, just ask the store manager.
When can I expect my order to arrive?
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Where do you ship?
I haven't received my package. Can I track it?
I need my order fast. Can I get it expedited?
If for any reason you need to receive your order in fewer than 5 business days, you can expedite your order by selecting either FedEx Express Saver or 2nd Day Air in checkout. Orders received Fridays after noon will be shipped first thing on Monday.
Unfortunately, we cannot expedite orders to our friends in Alaska and Hawaii.
What is your return policy?
You may return most new, unopened items within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the “Complete Orders” link under the My Account menu and click the Return Item(s) button. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.